CHARMIN

Online Listening Marketing Data for Controversial TV Ad Campaign

Overview

P&G’s Charmin brand sought to understand how Hispanic consumers felt about their product and their “Enjoy the Go” advertising campaign. The goal was to monitor online conversations across social media, websites, and forums to measure Hispanic sentiment toward the Charmin brand. Based on insights and observations gathered during this process, Nativa was tasked with providing recommendations to enhance Charmin’s engagement with the online Hispanic community.

Above we see the peaks and valleys throughout the month of June of Hispanic mentions of the Charmin brand.
The map displays the states that led in Hispanic conversation about Charmin. California was top while Texas, Florida and others were not far behind.

Approach

Key components of the approach included:

  • Monitoring conversations in both Spanish and Spanglish to capture a broad understanding of sentiment.
  • Tracking the popularity of the Charmin bears among Hispanic consumers compared to the general population.
  • Providing actionable insights based on data trends, sentiment analysis, and cultural references.

Results

P&G’s Charmin brand sought to understand how Hispanic consumers felt about their product and their “Enjoy the Go” advertising campaign. The goal was to monitor online conversations across social media, websites, and forums to measure Hispanic sentiment toward the Charmin brand. Based on insights and observations gathered during this process, Nativa was tasked with providing recommendations to enhance Charmin’s engagement with the online Hispanic community.

Above we see the peaks and valleys throughout the month of June of Hispanic mentions of the Charmin brand.

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